We are now CQC registered!

We are thrilled to announce that we are now registered with the Quality Care Commission (CQC). Ear Matters Exeter is the first nurse-led ear care clinic to gain registration with the CQC (Care Quality Commission) in the local area.

Who are the CQC?

The CQC are the independent regulator of health and social care in England. They monitor, inspect and regulate medical services to make sure that they meet the fundamental standards of quality and safety.

What does this mean for our patients?

It means you can be sure that we meet the CQC’s fundamental standards, which include providing;

• Person-centred care – treatment is tailored to you and meets your needs and preferences

• Dignity and respect – we will make sure our patients receive privacy and treated as equals

• Consent – we will always ensure you are able to make fully informed decisions about your care

• Safety – you safety is our priority, we ensure you receive the best care by keeping our qualifications, skills and competence up to date with the latest standards

• Premises and equipment – our treatment room and equipment is of the highest quality and well maintained

• Duty of Candor – we will always remain open and transparent about your care

• Good governance – we have systems in place to check the quality and safety of our service

We’re committed to providing excellent care

At the moment not all providers of ear microsuction are registered with the CQC, so we are very excited to have passed our initial interview to be placed on the register, which you can see here https://www.cqc.org.uk/location/1-12725445133 The CQC website keeps an open record of which care providers are registered and their inspection ratings and reports.