We are committed to protecting your privacy when dealing with your personal information. This privacy policy aims to give you information on how Ear Matters Exeter collects, how we use it and how we protect it. 

How we collect personal information

We may collect data directly from you via telephone conversations, email correspondence, our website contact form, our clinic consent form, face to face during a consultation, or form your feedback.

We may also collect data form a family member, or someone else acting on your behalf.

Type of personal Information collected

In order to provide you with the very best care we will ask for your name, date of birth, address, email address and your GP details.  We will also collect information about your ear symptoms, medical history, conditions, current medications and allergies. We may collect medical imaging of your ear to enhance your consultation experience and understanding of your ear health and care and where necessary for onward referral (such as to your GP).

How will we store your data?

Your electronic and paper records will be securely stored and only accessed by Ear Matters Exeter.  In line with government guidelines, we will retain your health records for eight years. They will then be reviewed prior to destruction taking into account any serious incident retentions.

Sharing your personal information

We will only share you information with your consent where there is a clinical need, such as a referral to your GP.  We will not disclose any health information to third parties without your consent, unless there are circumstances such as when the health or safety of others are at risk or where current legislation permits or requires it.

We may use your personal information to send you marketing by post, by phone, through social media, by email and by text.

We can only use your personal information to send you marketing material if we have your permission or a legitimate interest as described above.

If you no longer want to receive our newsletter, you can click on the ‘unsubscribe’ on our website at any time. 

If you have any questions or comments or complaints relating to this policy please contact us at info@earmattersexeter.co.uk.